Wonderland Party Terms and Conditions
Shipping And Handling
The prices shown below are per order and not per product.
Guaranteed Saturday and Next Day Delivery £9.95
Place your order online before 2pm for Next Day Delivery.Please ensure that you
provide us with a daytime contact number where we can reach you immediately if we
need to contact you regarding your order
You can also call 0844 800 3959 and place Your order with one of our sales staff.
Next day is here to be used when no other option will do & Your Goods have to
be there with You the next day no matter what!
Normally used by on a Tuesday, Wednesday or Thursday by people that have left things
just a little bit to close to the last minute or more than ever these days sadly
by people that have been let down by other fancy dress sites by being told Thursday
their goods are out of stock!
Guaranteed up to 4 Working Day Delivery (non Royal Mail Service) £7.95
Guaranteed up to 4 Working Day Delivery (non Royal Mail Service) will be delivered
on a weekday, Monday to Friday. We aim to dispatch all Guaranteed up to 4 Working
Day orders within two working days (Excluding Saturdays, Sundays and Bank Holidays)
from the day that you place your order.
Priority Delivery
For orders needed within 2 to 4 working days you should use the Priority Delivery
option at only £5.95.
We aim to dispatch all Priority orders within two working days (Excluding Saturdays,
Sundays and Bank Holidays) from the day that you place your order.
Please be aware that
This is NOT a Guaranteed Service
All orders placed after midday will not be processed until the following day.
All delivery schedules are entirely dependant upon product availability.
If an item is unavailable we will contact you, providing us with a contact number
you are reachable on all day can really help to speed up delivery of your order.
Standard Delivery to any mainland UK address: Free on orders over £39.99
Standard delivery is only £3.95. Standard Delivery can take up to 7 working days,
however Royal Mail will NOT guarantee this and do not consider a parcel lost until
21 working days from dispatch, therefore if you require your goods for a specific
date you will need to choose the priority delivery option or call us on 0844 800
3959 for Next Day Delivery.
If an item is unavailable we will contact you, providing us with a contact number
you are reachable on all day can really help to speed up delivery of your order.
International Delivery.
We can deliver international orders, however you need to call us, as the delivery
cost is dependent upon the size and weight of your order and the destination country.
Call on (44)1782 810410 for details.
Please note that if International Deliveries are not delivered due to an error in
the delivery address and we were not informed before the delivery was sent, or the
parcel was not collected where appropriate, the cost of returning the items to ourselves
will be deducted from the refund given.
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Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders
are VAT free.
The prices on the website are shown as VAT inclusive. In the case of children's
clothing, these are VAT exempt.
Credit Card Security
We do not process, store or transmit credit card details via this website. This
facility is handled by our card processor, Worldpay. Worldpay are fully compliant
and certified to Payment Card Industry standards and provide industry approved levels
of security for your peace of mind.
Opening Times :
Monday to Friday : 9am to 5pm
Call 0844 800 3959 for Sales
Call 0844 800 3948 for Customer Service
Our Contact details:
SureShots Ltd (Trading as).
Wonderland Party
SureShots Group
Fraylings Business Park
Davenport Street
Longport
Stoke-on-Trent
Staffordshire
ST6 4LN
Email: sales@wonderlandparty.co.uk
SureShots Limited is a company registered in England and Wales with company number
04253718
VAT Number : 787050706
Privacy Policy:
Wonderland Party do not disclose buyers' information to third parties other than
when order details are processed as part of the order fulfilment. In this case,
the third party will not disclose any of the details to any other third party.
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Returns Policy.
To return a faulty product please email a member of staff at cs@sureshots.co.uk
for return authorisation. Simply indicate the reason for your return, include your
full contact information and order number if available with your return, and wrap
the package securely.
IMPORTANT: We recommend sending the goods back by Recorded Delivery. We will replace
faulty products with the same product or refund back to a credit card if the product
is no longer available.
RETURNING A NON-FAULTY ITEM.
If you are not happy with a product you have ordered and received from ourselves,
then you may return it to us within 7 days. We recommend using recorded delivery
(as described above) for either an exchange, credit note or refund. If you choose
to exchange the unwanted item for an exchange totalling higher than your original,
then you will be liable to pay the difference. Postage costs do not constitute as
part of the credit note.
None faulty goods returned to us which were placed using our free shipping service
will incur a minimum shipping charge of £3.95 (taken from the refunded amount).
None faulty goods returned may be subject to a £2.50 administration fee plus shipping fee as noted above, if applicable.
Wigs cannot be returned unless unused due to hygiene reasons. Faulty wigs should
be returned indicating the fault clearly. Any wig found not to be faulty will be
returned to you.
All non-faulty returned goods will only be accepted if in the same condition as
they were sent out, i.e. in original packaging with all relevant materials enclosed.
Any non-faulty returns that are not received in this way will be sent back to you
at your cost or held pending contact. You will be emailed regarding this status.
No replacement items or credit notes can be dispatched until the returned items
have been received by us.
Please post returns to the following address:
SureShots Ltd (Trading as).
Wonderland Party
SureShots Group
Fraylings Business Park
Davenport Street
Longport
Stoke-on-Trent
Staffordshire
ST6 4LN
Your rights to return goods are protected under the EU Distance Selling Directive
which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm