Wonderland Party Terms and Conditions
Shipping And Handling
Standard Delivery £3.95 - Free on orders over £39.99
Standard Delivery can take up to 7 working days
(None guaranteed service).
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Priority Delivery £5.95
Priority Delivery can take from 2 to 4 working days
(None guaranteed service).
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Guaranteed up to 4 Working Day Delivery £7.95
Guaranteed up to 4 Working Day Delivery (non Royal Mail Service) will be delivered
on a weekday, Monday to Friday.
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Guaranteed Saturday and Next Day Delivery £9.95
Place your order online before 2pm for Next Day Delivery
Please ensure that you provide us with a daytime contact number where we can reach
you immediately if we need to contact you regarding your order
You can also call 0844 800 3959 and place Your order with one of our sales staff.
Next day is here to be used when no other option will do & Your Goods have to be
there with You the next day no matter what!
Normally used by on a Tuesday, Wednesday or Thursday by people that have left things
just a little bit to close to the last minute or more than ever these days sadly
by people that have been let down by other fancy dress sites by being told Thursday
their goods are out of stock!
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International Delivery Prices
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European Shipping Only £9.95
Regardless of weight or number of products
World Wide Shipping Only £16.95
for orders under 2.00 kg
Example order weights: 1x Costume, 1x Wig, 1x pair of tights = 1.00 kg
(Most of our costumes weigh less than 1.00 kg).
If You are in any doubt about our World Wide Shipping please just email us here...
shipping@wonderlandparty.co.uk
& we will be happy to weigh the items You are interested in.
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Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders
are VAT free.
The prices on the website are shown as VAT inclusive. In the case of children's
clothing, these are VAT exempt.
Credit Card Security
We do not process, store or transmit credit card details via this website. This
facility is handled by our card processor, Worldpay. Worldpay are fully compliant
and certified to Payment Card Industry standards and provide industry approved levels
of security for your peace of mind.
Opening Times :
Monday to Friday : 9am to 5pm
Call 0844 800 3959 for Sales
Call 0844 800 3948 for Customer Service
Our Contact details:
SureShots Ltd (Trading as).
Wonderland Party
SureShots Group
Fraylings Business Park
Davenport Street
Longport
Stoke-on-Trent
Staffordshire
ST6 4LN
Email: sales@wonderlandparty.co.uk
SureShots Limited is a company registered in England and Wales with company number
04253718
VAT Number : 787050706
Privacy Policy:
Wonderland Party do not disclose buyers' information to third parties other than
when order details are processed as part of the order fulfilment. In this case,
the third party will not disclose any of the details to any other third party.
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Returns Policy.
To return a faulty product please email a member of staff at cs@sureshots.co.uk
for return authorisation. Simply indicate the reason for your return, include your
full contact information and order number if available with your return, and wrap
the package securely.
IMPORTANT: We recommend sending the goods back by Recorded Delivery. We will replace
faulty products with the same product or refund back to a credit card if the product
is no longer available.
RETURNING A NON-FAULTY ITEM.
If you are not happy with a product you have ordered and received from ourselves,
then you may return it to us within 7 days. We recommend using recorded delivery
(as described above) for either an exchange, credit note or refund. If you choose
to exchange the unwanted item for an exchange totalling higher than your original,
then you will be liable to pay the difference. Postage costs do not constitute part
of the credit note.
All non-faulty returned goods will only be accepted if in the same condition as
they were sent out, i.e. in original packaging with all relevant materials enclosed.
Any non-faulty returns that are not received in this way will be sent back to you
at your cost or held pending contact. You will be emailed regarding this status.
No replacement items or credit notes can be dispatched until the returned items
have been received by us.
Please post returns to the following address:
SureShots Ltd (Trading as).
Wonderland Party
SureShots Group
Fraylings Business Park
Davenport Street
Longport
Stoke-on-Trent
Staffordshire
ST6 4LN
Your rights to return goods are protected under the EU Distance Selling Directive
which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm